Return & Refund Policy

Effective Date: January 2026

This Return & Refund Policy governs returns, refunds, cancellations, and related requests for purchases made through Man Cave Legends (“Company,” “we,” “us,” or “our”) via www.mancavelegends.com (the “Website”).

This policy is incorporated by reference into our Terms of Service and applies to all orders unless otherwise required by applicable law.

1. Scope and Applicability

This policy applies to one-time purchases of physical goods sold through the Website.

Many products offered by Man Cave Legends are made-to-order, custom-configured, or fulfilled by third-party suppliers, which affects return eligibility.

2. General Return Eligibility

Returns and refunds are not guaranteed and are subject to review.

Unless otherwise required by law:

  • Made-to-order or custom products are final sale

  • Items must meet all eligibility requirements to be considered for a return

Return requests that do not meet the conditions outlined in this policy may be denied.

3. Inspection and Delivery Acceptance

Customers are required to inspect all items immediately upon delivery.

If visible damage is present at delivery:

  • The damage must be noted on the delivery receipt

  • Photos must be taken before acceptance

  • The issue must be reported promptly to support@mancavelegends.com

Failure to note or report visible damage at delivery may limit or eliminate eligibility for remedies.

4. Return Requests

To request a return or refund, you must contact us at:

Email: support@mancavelegends.com

All requests must include:

  • Order number

  • Description of the issue

  • Supporting photos or documentation, where applicable

Submitting a request does not guarantee approval.

5. Non-Returnable Items

The following items are not eligible for return or refund unless otherwise required by law:

  • Made-to-order or custom products

  • Items that have been installed, assembled, or used

  • Items damaged due to customer handling, access limitations, or delivery refusal

  • Items returned without prior authorization

6. Damaged or Defective Items

If an item arrives with concealed damage or a manufacturing defect:

  • You must notify us within a reasonable timeframe after delivery

  • Documentation may be required

  • We reserve the right to determine the appropriate remedy

Remedies may include repair, replacement, partial refund, or other resolution at our discretion, subject to supplier and carrier policies.

7. Order Cancellations

7.1 Before Production or Fulfillment

Cancellation requests submitted before production or fulfillment may be considered at our discretion.

7.2 After Production or Shipment

Once production has begun or an item has shipped:

  • Orders may no longer be eligible for cancellation

  • Any approved cancellation may be subject to restocking, production, or handling fees

8. Refused or Failed Deliveries

Orders refused or undeliverable due to:

  • Inadequate delivery access

  • Missed delivery appointments

  • Inaccurate delivery information

  • Customer unavailability

may result in additional fees or denial of refund eligibility.

9. Refund Processing

If a refund is approved:

  • Refunds are issued to the original payment method

  • Processing time may vary depending on the payment provider

Nothing in this policy guarantees a refund amount or timing.

10. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute may delay resolution and limit available remedies.

We reserve the right to provide documentation, including delivery confirmation and policy references, to payment processors in response to disputes.

11. Limitation of Liability

To the maximum extent permitted by law, Man Cave Legends is not liable for:

  • Indirect, incidental, or consequential damages

  • Carrier-related delays or failures

  • Third-party supplier decisions

Liability is further limited as provided in our Terms of Service.

12. Changes to This Policy

We may modify this Return & Refund Policy at any time. Changes are effective upon posting with an updated effective date.

Continued use of the Website or completion of a purchase constitutes acceptance of the revised policy.

13. Governing Law

This Return & Refund Policy is governed by the laws of the State of Texas, without regard to conflict-of-law principles.

14. Contact Information

For return or refund inquiries, contact:

Man Cave Legends
Website: www.mancavelegends.com
Email: support@mancavelegends.com